Important Update for Our Customers

Dear Valued Customers,

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BNF Bank went through a digital transformation, upgrading its core banking system and digital channels, as well as switching from VISA to MasterCard. This change, which is meant to offer an enhanced banking experience, requires activation of both the new digital channels and MasterCard products. While most of our customers successfully managed to go through this process, there has been technical challenges. The Bank is constantly monitoring to ensure all issues are addressed as quickly as possible.  

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We will continue to provide regular updates on our progress through the following channels:

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Website:  www.bnf.bank

Facebook:  www.facebook.com/BNFplc

LinkedIn:  www.linkedin.com/company/bnfbankplc

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We understand that this situation may cause frustration and appreciate your patience and continued understanding as we resolve these issues. We sincerely apologise for any inconvenience and are working tirelessly to return to normal operations.

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For assistance or enquiries, please reach out to our Customer Care team at customercare@bnf.bank or by calling (+356) 2260 1000. Please note we are currently experiencing higher-than-usual call volumes at our Customer Care Centre, and walks-ins at all our branches, so you might encounter some delays.

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Thank you once again for your continued support and understanding as we resolve these issues swiftly.

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Helpful Links

I have received my new Mastercard and PIN, what do I do? | BNF Bank

How to use eBNF? | BNF Bank

How to Activate and Log in to eBNF Web | BNF Bank

How to Activate and Log in to eBNF App | BNF Bank

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