System Upgrade & Support Information

On 1st April 2025, BNF Bank completed a significant digital transformation, upgrading its core banking system and digital channels, and transitioning from VISA to MasterCard. These changes are designed to enhance your banking experience and require activation of both the new digital platforms and your MasterCard products.

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To support you during this transition, we have prepared a dedicated FAQ section available under the Support tab on our website: bnf.bank/support. Here you’ll find helpful information to guide you through our most common queries.

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Key FAQ categories include:

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• Your Internet Banking Platform: eBNF - bnf.bank/support/support-category/internet-banking
• Your MasterCard - bnf.bank/support/support-category/your-mastercard
  

If you need further assistance, our Customer Care team is here to help. Contact us at customercare@bnf.bank or call us on (+356) 2260 1000. Please note that due to high demand, you may experience longer than usual waiting times, both over the phone and at our branches.

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We appreciate your patience and continued support as we work to resolve any issues and deliver an enhanced and improved service experience.

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Terms and conditions apply and are available on request. BNF Bank p.l.c. is a credit institution registered in Malta C41030 at 203, Level 2, Rue D’Argens, Gzira, GZR 1368, licensed by the MFSA to undertake the business of banking in terms of the Banking Act 1994 and is a participant of the Depositor Compensation Scheme established in Malta.

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