Branch Manager

The Bank is seeking to recruit a Branch Manager to join its Retail Banking Unit.  

If you're interested in joining the Bank’s team and satisfy the requirements outlined hereunder, then we are interested in you. 

Who we are

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 220 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We are a team of inspired people who believe that opportunities start with a conversation. 

Duties and Responsibilities

You will be responsible to:

  • develop the commercial aspect of the branch whilst ensuring that staff engagement and retention, customer satisfaction, profitability and growth are in line with the Bank's strategy;
  • provide excellent customer service as per the Bank's overall standard;
  • achieve and exceed a set of targets by proactively planning and organising business-related initiatives and activities to attain performance objectives and to increase business volume and profitability;
  • manage the entire portfolio of customers whilst pursuing opportunities for growth from current and prospective clients; 
  • instil and share a sales culture vision with your team;
  • professionally and efficiently manage the day-to-day operations of the branch;
  • develop team members to their full potential through training, mentoring and support;
  • review the branch's performance on an ongoing basis;
  • ensure operational soundness, strict adherence to compliance, regulations and established rules and procedures;
  • embrace, promote and manage a compliance culture; and
  • develop lasting relationships with the various stakeholders in the local community.

Competencies and experience

The potential candidate must be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach. 

You must:

  • have a minimum of 7 years experience within the Banking sector, with at least 3 years of experience at supervisory level in retail banking;
  • have excellent communication skills and customer service approach; 
  • possess strong leadership and team management skills; 
  • uphold a professional attitude at all times;
  • be decisive when taking actions based on established policies and procedures; 
  • be highly organised and meticulous in your work;
  • be flexible, highly committed and possess excellent interpersonal skills; 
  • possess excellent written and verbal communication skills in both English and Maltese; and 
  • have a degree either in Banking and Finance, Business Management, Economics or in a related field. This will be considered as an asset.

How to apply

If you want to be part of our team, we invite you to send us a detailed CV highlighting your achievements. Applications should reach the Bank only by email on vacancies@bnf.bank.


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