Business Support Engineer

We're seeking to recruit a Business Support Engineer to join our Information Technology Unit.

If you're interested in joining our team and satisfy the requirements outlined hereunder, then we're interested in you. 

Who we are

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 220 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We're a team of inspired people who believe that opportunities start with a conversation.

Duties and responsibilities

The IT department seeks a Business Support Engineer who can maintain and support the current Core Business Solutions and play a vital role in the digital transformation initiative. The selected applicant will be responsible for daily monitoring of business services and will provide continual internal assistance to business users.

 You will be responsible for:

  • analysing, investigating and trouble shooting business processes incidents related to technical and process issues;
  • ensuring all the production incidents are resolved within the defined SLA as part of the Business Support function;
  • setting up  Application and processes monitoring using monitoring tools to proactively prevent production issues;
  • taking ownership of production incidents and co-ordinate between Business, Technical and third party providers;
  • dividing business requirements between support and development types with consequent solving of support tickets;
  • troubleshooting technical issues, assigning priority and escalating problems when necessary;
  • creating and maintaining documentation for Business Processes;
  • participating in projects, business analysis, development lifecycle and hot fixes testing;
  • following up on production deployments to ensure production stability;
  • ensuring a business continuity plan on all critical business systems;
  • helping in driving digital transformation with aim of deprecating legacy systems and improving efficiencies;
  • performing routine checks on the various Bank systems and maintaining appropriate records of mentioned checks;
  • educating business end users on how to make effective use of their technological tools to speed up problem resolution, whilst keeping abreast with new technology; and
  • extracting and creating reports from the business systems.



Competencies and experience

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.

You must:

  • have an MCAST or University Degree in a related ICT area of specialisation;
  • have minimum 2 years' experience in Business/Application support position;
  • have experience in Banking Industry / Financial Services and good understand of different types of Payments and/or onboarding processes is an advantage;
  • knowledge of SQL is highly appreciated; knowledge of JIRA is welcomed;
  • be familiar with database reporting, ideally with Microsoft Server Reporting Services;
  • possess an understanding of IT development lifecycle and Agile methodology;
  • have experience with programming\development is preferred;
  • have exposure to API's and Microservice architecture will be an added advantage;
  • be able to handle and prioritize parallel tasks and respond to ad hoc requirements;
  • be able to work independently and under limited supervision;
  • have the ability to manage several priorities simultaneously and meet deadlines;
  • be client and quality focused;
  • be flexible and willing to learn banking processes and systems;
  • possess excellent listening skills and have the ability to interact confidently with internal customers;
  • be a team player;
  • have the ability to learn new technologies and tools and adapt quickly;
  • have good Problem-solving skills;
  • have analytical thinking and attention to detail;
  • have good presentation and negotiations skills; and
  • have good verbal and written communication skills.
  • Ideally the candidate will have strong knowledge on Windows systems, TSQL, SSIS and SSRS. Experience on IBM systems will also be considered as an asset.

How to apply

If you want to be part of our team, we invite you to send us a detailed CV highlighting your achievements. Applications should reach us only by email on vacancies@bnf.bank.


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