Call Centre Officer

We're seeking to recruit a Call Centre Officer to join our Call Centre team.

If you're interested in joining us and satisfy the requirements outlined hereunder, then we're interested in you. 

Who we are

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 220 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We're a team of inspired people who believe that opportunities start with a conversation.

Duties and responsibilities

You will be responsible to:

  • answer customers' queries and provide a high level of customer service via phone, e-mails and messages at all times;
  • use an effective approach to handle telephone tasks like call transfers, taking messages and callbacks;
  • use the most appropriate way to communicate with different behaviour types on the telephone;
  • follow-up on customers' written requests and direct customers to the service they require;
  • make outbound calls to existing and prospective customers;
  • accomplish sales and other targets as required;
  • be able to work independently and display time flexibility towards shifts as per work exigencies;
  • assist customers with the use of the Bank's direct channels including but not limited to the Bank's website and internet banking;
  • liaise with other Units/Departments as required;
  • present new solutions according to client's needs;
  • use experience to promote and present new ideas;
  • handle customer complaints in a professional manner;
  • ensure compliance with the Bank's guidelines, policies and procedures at all times; and
  • perform other related assignments/projects as requested by Management. 

Competencies and experience

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.

You must:

  • ideally, have a Diploma in Business Studies or equivalent;
  • have knowledge of banking fundamentals;
  • be proficient with MS Office applications particularly Excel;
  • have strong communication and telephone skills;
  • be fluent in Maltese, English and preferably Italian; and
  • ideally have previous experience working in a Call Centre, which will be considered an asset.

How to apply

If you want to be part of our team, we invite you to send us a detailed CV highlighting your achievements. Applications should reach us by email on vacancies@bnf.bank.


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