Call Centre Officer

The Bank is seeking to recruit a Call Centre Officer to join its Call Centre team.

If you're interested in joining the Bank’s team and satisfy the requirements outlined hereunder, then we are interested in you. 

Who we are

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 220 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We are a team of inspired people who believe that opportunities start with a conversation.

Duties and responsibilities

You will be responsible to:

  • answer customers' queries and provide a high level of customer service via phone, e-mails and messages at all times;
  • use an effective approach to handle telephone tasks like call transfers, taking messages and callbacks;
  • use the most appropriate way to communicate with different behaviour types on the telephone;
  • follow-up on customers' written requests and direct customers to the service they require;
  • make outbound calls to existing and prospective customers;
  • accomplish sales and other targets as required;
  • be able to work independently and display time flexibility towards shifts as per work exigencies;
  • assist customers with the use of the Bank's direct channels including but not limited to the Bank's website and internet banking;
  • liaise with other Units/Departments as required;
  • present new solutions according to client's needs;
  • use experience to promote and present new ideas;
  • handle customer complaints in a professional manner;
  • ensure compliance with the Bank's guidelines, policies and procedures at all times; and
  • perform other related assignments/projects as requested by Management. 

Competencies and experience

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.

You must:

  • ideally, have a Diploma in Business Studies or equivalent;
  • have knowledge of banking fundamentals;
  • be proficient with MS Office applications particularly Excel;
  • have strong communication and telephone skills;
  • be fluent in Maltese, English and preferably Italian; and
  • ideally have previous experience working in a Call Centre, which will be considered an asset.

How to apply

If you want to be part of our team, we invite you to send us a detailed CV highlighting your achievements. Applications should reach the Bank by email on vacancies@bnf.bank.


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