We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

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We are a team of inspired people who believe that opportunities start with a conversation.

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The Head of IT Operations will be responsible for overseeing the management of the Bank’s IT operations and infrastructure. This includes managing the design, development, implementation, and maintenance of the Bank's IT infrastructure, as well as ensuring that IT operations run smoothly and efficiently. The ideal candidate will have extensive experience in managing complex IT operations in a banking or financial services environment, as well as a deep understanding of the technology and infrastructure required to support these operations.

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You will be responsible for:

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• supporting the Head of IT in the implementation of the Bank’s IT Strategy;
• defining and implementing the Bank’s Infrastructure roadmap;
• developing and implementing IT policies and procedures to ensure the smooth running of the Bank’s IT Operations;
• overseeing the design, development, implementation, and maintenance of the Bank's IT infrastructure, including networks, servers, databases, and data centres;
• developing and managing the Bank's disaster recovery and support business continuity plans;
• managing the Bank's budget for IT operations and infrastructure, ensuring cost-effectiveness and efficiency;
• managing the Bank’s Service Delivery function through an effective and efficient provision of first line of support to Business users;
• ensuring compliance with all regulatory and legal requirements related to IT operations and infrastructure;
• collaborating with other departments, including InfoSec, Risk, Compliance, and Business Units, to ensure the effective functioning of the Bank as a whole;
• leading a team of IT operations and infrastructure professionals, providing guidance and support to ensure their success; and
• participating and contributing to the Bank’s IT Governance structure.

‍You must:

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• have a Bachelor's or Master's degree in Computer Science, Information Technology, or in a related field;
• have 5+ years of experience in IT operations and infrastructure management in the banking or financial services industry;
• possess strong leadership and management skills, with the ability to effectively manage a team of professionals;
• demonstrate  ability to develop and implement IT policies and procedures that improve efficiency and effectiveness;
• have strong understanding of technology infrastructure, including networks, servers, databases, and data centers/cloud;
• have excellent communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders;
• have strong problem-solving skills, with the ability to identify and address IT issues in a timely manner;
• be able to work collaboratively with other departments and stakeholders to achieve common goals;
• possess Experience with project management and implementation of new systems and infrastructure;
• have Knowledge of banking operations, including the regulatory environment and compliance requirements will be considered as an asset;
• have experience in agile project management tools such as JIRA;
• have technical proficiency on Microsoft 365 Platform is desirable;
• demonstrate experience as an Agile Practitioner, working with agile methodologies such as Scrum, Kanban, or Lean are highly desirable; and
• have experience in design, deploy and manage Azure infrastructure with relevant certification are highly desirable.