Administrative Officer

We're seeking to recruit an Administrative Officer to join our E-Channels Unit. 

If you're interested in joining our team and satisfy the requirements outlined hereunder, then we're interested in you. 

Who we are

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 220 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We're a team of inspired people who believe that opportunities start with a conversation.

Duties and responsibilities

 You will be responsible for:

  • providing specialist support to internal departments and branches, mainly related to Card Services, Internet Banking, ATMs, and other digital banking channels or services being handled by the Office;
  • assisting in the project implementations and testing of new and existing features of the Bank's digital banking channels and services;
  • handling operational admin tasks related to the operations of the digital channels that fall within the responsibility of ECU;
  • being familiar and staying updated with Card and Payments Industry standards;
  • dealing with international suppliers, following up on incidents and escalating incidents with suppliers in a timely manner
  • working on chargebacks and process claims; and
  • assisting the manager with ad-hoc reports and other tasks that may be required.

Competencies and experience

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.

You must:

  • adopt a meticulous and methodological approach to work;
  • be able to work on own initiative;
  • be solutions driven;
  • be resilient;
  • have knowledge of banking and fundamentals;
  • be proficient with MS Office applications;
  • have some IT background with experience in testing will be considered an asset;
  • have knowledge of the card business & digital banking will be preferred; and
  • hold a diploma or certificate in business administration or equivalent, or study towards one.

How to apply

If you want to be part of our team, we invite you to send us a detailed CV highlighting your achievements. Applications should reach us only by email on


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