Manager (Customer Due Diligence)

We're seeking to recruit a Manager to join our Customer Review Unit.

If you're interested in joining our team and satisfy the requirements outlined hereunder, then we're interested in you. 

Who we are

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We're a team of inspired people who believe that opportunities start with a conversation.

Duties and responsibilities

The Customer Review Unit Manager will be responsible for conducting recommendations on Customer Due Diligence (CDD) reviews and Customer Risk Assessments (CRA) together with ongoing transaction monitoring and payment screening.  The Manager will oversee the collection of documentation and information required for the completion of the CDD profile throughout the entirety of the customer lifecycle, including onboarding, CDD trigger events and reviews.  

You will be responsible for:

  • managing and leading periodic CDD, CRA and Investigations that include an analysis of the customer's profile as it relates to personal identification, corporate affiliations, licensing, and other related documentation;
  • managing the High-risk portfolio of the bank, anticipating and managing work volumes, creating and maintaining processes to defined SLAs, ensuring any risks to the timescales are escalated to the Head of Department;
  • overseeing the new corporate client onboarding process and providing feedback to enhance the client onboarding experience;
  • analysing client transactions in line with KYC;
  • ensuring that any data input is dealt with in a timely manner and in the correct and consistent format;
  • developing the CDD, CRA and Payment screening monitoring plan for the Bank whilst ensuring that the plan is being implemented in line with established timeframes. This also involves reviewing the plan to ensure accuracy and completeness of the regulatory requirements that will be assessed as well as proposing recommendations for improvement;
  • performing the Enhanced CDD (EDD) process on high risk customers, monitoring of transactions and managing of alerts related to AML/CFT;
  • discussing findings with senior management, contributing to the development of the reports whilst overseeing oversight initiatives, assessing effectiveness on an ongoing basis and recommending actions to be taken;
  • controlling workflow processes and adhering to all associated procedure;
  • communicating and assisting MLRO in financial crime compliance;
  • participating in regular meetings and investigating areas as necessary, including performing random checks with respective analysts;
  • monitoring of regulatory developments within area of responsibility and identifying, in a timely manner, relevant legislation to ensure compliance with legislative initiatives impacting the Bank;
  • providing advice on the changes required to address existing weaknesses and/or deficiencies, in order to meet the respective regulatory obligations;
  • assisting in business risk assessments, in line with the bank's Policies and Procedures, particularly measuring the threats and vulnerabilities of the Bank's operations to money laundering and funding of terrorism;
  • assisting in the application of all relevant policies, procedures, processes relating to all areas of AML, CFT, CDD and CRA;
  • maintaining a strong control environment in which compliance and risk control are a key performance criteria;
  • maintaining the highest standard of excellence in customer service and answering analyst queries as and when they arise;       
  • managing, developing and mentoring Unit members while driving continuous improvement, including embedding new ways of working, processing re-engineering and improving cross-team communication;
  • acting as a point of escalation and escalating to the Head of Department where necessary; and
  • liaising with colleagues and clients to ensure that the Bank's obligations are met.

Competencies and experience

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.

You must:

  • have strong KYC and Customer Due Diligence knowledge;
  • have Internal and External Stakeholder management;
  • possess excellent verbal, formal written communication and social skills;
  • have project management skills and be objective oriented;
  • have strong Data Analytics and Data Management;
  • have excellent planning, organisation and time management abilities;
  • be able to be flexible, manage priorities whilst remaining calm under pressure;   
  • have a positive 'can do' attitude and an ability to take ownership of tasks through to completion;
  • have drive and resilience;
  • be able to work collaboratively and independently when required;
  • have the ability to have difficult conversations;
  • have conflict management;
  • be meticulous with attention to detail;
  • be able to prioritise;
  • demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English;
  • be a team Player and able to network;
  • be well organised and have a strong aptitude to learn; and
  • be objective oriented and commercially minded.
  • Have minimum 2 years experience within CDD/KYC/AML in Banking or Financial Services;
  • a recognised Anti Money Laundering, Compliance or Financial Crime Qualification will be preferred;
  • a degree in Banking and Finance, Financial Services or related area will be considered an asset;
  • be proficient in MS Excel; and
  • have the ability to analyse, interpret and execute procedures.

How to apply

If you want to be part of our team, we invite you to send us a detailed CV highlighting your achievements. Applications should reach us only by email on

Malta Stock Exchange
©2023 - BNF Bank p.l.c. – All Rights Reserved.
BNF Bank p.l.c. is a credit institution licensed by the MFSA to undertake.
The business of banking in terms of the Banking Act 1994.